Login Problems ?

If you are experiencing problems with your account login details then you will need to do one of the following:

  • Check the "Welcome to the online doctor" confirmation email you received when you registered with us.
  • Use the Password Reset to reset your password (you must supply the email address or login name used when registering with us).
  • Use the forgot password link to reset your password (you must supply the email address used when registering with us).

Remember:

  • Ensure Javascript and cookies are enabled in your browser.
  • You must supply the email address used when registering with us.
  • All the details required to login are case-sensitive (check against the registration confirmation email)
  • Ensure that your email address and password and entered exactly as when you created your account.
  • There must also not be any whitespace before (or after) the email address or password. Use the delete/backspace keys to avoid this -especially if you are cutting/pasting details.
  • If you are accessing the site via a firewall, check any settings, as a firewall may prevent you from logging into the site. This includes using the Internet Firewall Connection, if using Windows XP.
  • If viewing the site over a network, check with your network administrator regarding any possible restrictions.
  • Check settings for software firewalls you may be using, such as Zone Alarm or Norton Internet Security.