Terms & Conditions

Please read these terms and conditions carefully before using the website www.the-online-doctor.com operated by Oncallnetdoc Ltd which is registered with the Companies House and whose company number is 7022403.

By accessing the website or using the services provided by or through the online doctor you agree to be legally bound by these terms and conditions. This agreement supersedes and replaces any previous agreement or terms and conditions which may have been in place.

Oncallnetdoc Ltd reserves the right to alter these terms and conditions from time to time at our discretion as we may see fit and post the new version on the website following which, use of and services provided by or through the website will be governed by that version. We are not responsible for informing you of any change in the terms and conditions. It is your responsibility to refer to the terms and conditions to check for any updates, although we will endeavour to inform you of any significant changes.

If you do not wish to be bound by these terms and conditions then you may not use the website or receive services through and by the website.

Under these terms and conditions

A medical or health query is the medical or health problem the client might have. A thread of questions is questions pertaining to the query till the client get a satisfactory response. A thread of questioning could range anything from a single question to about five questions.

An answer is the reply or series of replies which could be information, advice, opinion or viewpoint given by a doctor or medical expert or health professional to your query or question.

References in these terms and conditions to a "Doctor" or "Medical expert" or "Health Professional" means the doctor or medical expert or health professional with whom Oncallnetdoc Ltd have an arrangement to review and answer questions or queries submitted to or through the website. You do understand that the doctors or medical experts or health professionals do not directly work for Oncallnetdoc Ltd but are independent professionals who wish to answer on their own accord questions submitted to and through this website. Although we have made reasonable endeavours to satisfy ourselves that each of these doctors or medical experts are qualified to practise medicine in the United kingdom and are registered with the General Medical Council, we cannot entirely vouch to this and would take no responsibility to any actions or effects this might cause.

References in these terms and conditions to a "Doctor" or "Medical expert" or "Health Professional" means the doctor or medical expert or health professional with whom Oncallnetdoc Ltd have an arrangement to review and answer questions or queries submitted to or through the website. You do understand that the doctors or medical experts or health professionals do not directly work for Oncallnetdoc Ltd but are independent professionals who wish to answer on their own accord questions submitted to and through this website. Although we have made reasonable endeavours to satisfy ourselves that each of these doctors or medical experts are qualified to practise medicine in the United kingdom and are registered with the General Medical Council, we cannot entirely vouch to this and would take no responsibility to any actions or effects this might cause.

Oncallnetdoc Ltd does not provide or verify answers. We provide a medium whereby medical or health queries can be directed to doctors or medical experts or health professionals with anonymity if you should so wish. The doctors or medical experts or health professionals choose which questions they will answer but mostly pertaining to their specialty or area of interest. We will endeavour to answer your query or questions as soon as possible, but please understand queries or questions of complex nature might take time for a bespoke, evidence based expert medical answer.

You also have the liberty to choose your doctor or medical expert or health professional from the medical panel to answer your query or questions and if you so wish have a private consultation in person and physical examination with the doctor or medical expert of your liking. You at your own free will and choice can choose to have treatment or surgical procedure performed by the doctor or medical expert in the medical panel. This is at your own risk and Oncallnetdoc Ltd assumes no responsibility for your actions or any consequences this might have.

You must not use this service or attempt to use this service in a medical emergency. The service through this website in no way replaces the services provided by your general practitioner or primary care physician as physical examination which can be a vital part in arriving at the correct diagnosis. This service aims to supplement the services provided by your general practitioner or primary care physician.

The online doctor is under no obligation to arrange for the provision of medical advice or answers to your medical or health queries and questions and the doctors or medical experts or health professionals are under no obligation to provide an answer and there is no time limit for providing an answer. Although we will endeavour to answer your queries as soon as possible.
You do understand any answer provided by the doctor or medical expert or health professional will be limited by the inability to observe and carry out a physical examination. The medical panel is entirely dependent on what you choose to report and the information you provide. This can result in providing potentially irrelevant information or omission of potentially relevant information or misdiagnosis or incorrect treatment recommendations or all of the above mentioned. We urge and strongly advice to independently verify any information before relying or acting upon it.

You hereby agree not to replace or delay professional medical care because of the services of this website. The online doctor never intends to replace the medical care you receive from your general practitioner or primary care physician.

Fees

For doctors or medical experts or health professionals membership to the website is free of charge.

For clients or patients using the services of and by the website there are three types of membership.

  • Silver membership
  • Gold membership
  • Platinum membership


  • Silver membership is free till 2 queries in a 30 day period.
  • Gold membership costs £24 per person for 30 days.
  • Platinum membership membership costs £29 per person for 30 days.


The silver membership entails
Answers to 2 different threads of queries a month. After the initial 2 you might be charged about
£25 per query.
We would strive to answer your queries within 72 hours.

The gold membership entails
Answers to 10 different threads of queries a month.
We would strive to answer your queries within 48 hours.
We would advice on blood results and basic investigations.

The platinum membership entails
Answers to 15 different threads of queries a month.
We would strive to answer your queries within 24 hours.
We would advice on blood results, x- rays, scans and complex cases.

We charge a one off fee of 5% of the consultation fee charged by the doctor or medical expert or health professional if the client or patient should wish to consult the doctor or medical expert or health professional in person.

We charge 6.5% of the treatment or surgical procedure fee charged by the doctor or medical expert or health professional if the client should choose to have treatment or a surgical procedure by that doctor or medical expert or health professional.

Complaints

Complaints are taken with utmost seriousness at the online doctor. If you have any complaints or suggestions, please direct them to [email protected].